Shipping and Returns

Shipping and Tracking

We ship to all 50 states. Some products are prohibited to be shipped or sold to certain states. Please be aware of your local laws before placing an order. We do not ship to freight forwarders, APO or offer local pickup. If we have to cancel an order before it ships, we will charge a 5% restocking fee as we still have to pay merchant fees for accepting and refunding charges.

We ship orders during the business week (Monday-Friday), excluding federal holidays and via USPS, UPS and FedEx as our main carriers. Carrier and method are chosen based on the item’s weight and location. Orders are usually in transit within 24-48 hours of purchase. We do not currently offer a local pickup option.

Tracking information will be sent from tracking@shipstation.com after the order is packed and labelled. Tracking updates will start once the carriers scan in the packages at their sorting center which may be shortly after they have the orders in-hand. Depending on the type and cost of the order, signature confirmation may be required.

We cannot alter the destination address once an item is in the hands of the carrier. Please ensure your shipping address is correct before placing your order. Orders that are returned to us due to non-delivery will be canceled and refunded.

Billing and Shipping Address

A different shipping address can be provided at checkout. Please note that this may trigger a cardholder verification process from our fraud screening vendor (NoFraud). For more information on this process, please see our FAQ.

Returns Policy

We accept unused and unaltered products within 30 days of purchase. Please contact us with the order number and a description of the issue before shipping anything back. Return shipping is paid by the customer. If the issue is due to our error (incorrect or damaged/defective item) then we will send a return label.

Orders canceled before shipping will incur a 5% restocking fee. This is because we are charged credit card fees both for the original charge and for the refund.

Refunds for returns will be processed once the returned item arrives and is inspected. Email confirmation will be sent once the refund process has been initiated. Funds will be returned to your original payment card (less shipping costs) based on the bank’s processing schedule. We have no control over the timeline once we initiate the refund process.

Shipping/Delivery Issues

Items lost or damaged in transit does happen from time to time. We have no additional visibility into the status of an item in transit other than the publicly available tracking information provided by the carrier. Once the item is in transit, the carrier should be contacted for any updates.

We strongly suggest purchasing shipping insurance for any high value orders. We are not responsible for items lost or damaged in transit due to the courier’s mistakes. Shipping insurance does not cover theft or loss after the package has been delivered unless the carrier has determined that the item was not actually delivered.

Please contact us to start the claim process for any packages lost or damaged in transit. You will need to keep any packaging as pics or an inspection may be requested by the insurance company.

Please also check out our FAQ for additional information.