When your order ships, you will also receive an order completion email that contains the carrier and tracking number from our shipping partner, Shipstation.
For orders that will ship in multiple packages, those tracking numbers will be emailed individually.
An order will usually go through the following steps:
- Processing: this means that we received your order and your payment has cleared. If your payment is rejected for any reason (usually address or CVS mismatches) then your cart will still be available for checkout for 24 hours before the transaction is canceled.
- Completed: this is triggered automatically when our shipping system prints the labels and they are applied to the packaged goods. You will normally receive a second email from Shipstation at this time with tracking.
- Invoice/Confirmation: In most cases, this email will contain your tracking info and a summary of your order. It is generated when your order is scheduled or has been picked up.