My order said it was delivered, but never arrived

First, check that your order has shipped and the carrier’s tracking page shows it as delivered. Shipping times and reliability vary greatly by carrier.

We do include shipping loss, damage and theft coverage through Route by default. 3CR Tactical is not liable for loss, damage or theft if this coverage is declined. To start a claim with Route, please click here.

We have found UPS and Fedex to have good tracking systems, and US Postal Service’s systems to be less reliable.

If your tracking number shows delivered, but you did not get the package, there is not much we can do until you contact the carrier directly. For Fedex the number is 800-463-3339 and for UPS it is 800-742-5877. They are generally quite good at resolving these issues, but should they fail, please contact us. If USPS shows delivered and you did not receive the package then you will need to contact them at 800-275-8777 or option 2 on https://www.usps.com/help/missing-mail.htm or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly if possible. Deliveries are GPS marked, so they should be able to provide the last scanned in location.

Sometimes a USPS carrier will mark a package as delivered at certain points on their route, but then actually drop them off later, or on another day.

For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please contact us.

Category: Shipping
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