Frequently Asked Questions
First, check that your order has shipped and the carrier’s tracking page shows it as delivered. Shipping times and reliability vary greatly by carrier.
We have found UPS and Fedex to have good tracking systems, and US Postal Service’s systems to be less reliable.
If your tracking number shows delivered, but you did not get the package, there is not much we can do until you contact the carrier directly. For Fedex the number is 800-463-3339 and for UPS it is 800-742-5877. They are generally quite good at resolving these issues, but should they fail, please contact us. If USPS shows delivered and you did not receive the package then you will need to contact them at 800-275-8777 or option 2 on https://www.usps.com/help/missing-mail.htm or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly if possible. Deliveries are GPS marked, so they should be able to provide the last scanned in location.
Sometimes a USPS carrier will mark a package as delivered at certain points on their route, but then actually drop them off later, or on another day.
For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please contact us.
Due to the amount of potentially fraudulent transactions we have to sift through daily from scammers using stolen credit cards, we have had to discontinue offering the ability to ship to an alternate address. We do plan to re-introduce this capability in the near future as our credit card processor is working on additional fraud filters.
Most of our products are also listed on Gunbroker, which does support separate shipping and billing addresses.
Some transactions may be flagged by our credit card processor during checkout. In most cases, these are due to differences between the address provided at checkout and the one your credit card bank has on file for the card. We can’t see what’s on file with your card, so a manual check is required for us to continue to process the transaction.
Our checkout process will encumber the funds on your card immediately when the transaction is processed. To the buyer, this will be when you are redirected to the confirmation page and receive the order confirmation email. We do this so we can continue to ensure that orders can ship the same day or next morning.
In cases where we are not able to fulfill an order, you will receive a note with the reason and a refund email once that is initiated from our side. This will initiate a reversal of the transaction with the credit card bank to return the funds to the purchaser’s card. The timing of that is entirely dependent on the bank, but normal time is 24-48 hours during the business week.
We strive to offer quality products and use a lot of what we sell ourselves. If you are unsatisfied with your purchase for any reason. Use our Contact Us form to reach out and let us know. We’ll work with you to make it right. Any returns need to be accompanied with an RMA number, and we can get that going for you.
Items must be returned in original condition and in the original packaging. We cannot accept returns more then 30 days after purchase.
When your order ships, you will also receive an order completion email that contains the carrier and tracking number from our shipping partner, Shipstation.
For orders that will ship in multiple packages, those tracking numbers will be emailed individually. Tracking emails will come from email@example.com.
An order will usually go through the following steps:
- Processing: this means that we received your order and your payment has cleared. If your payment is rejected for any reason (usually address or CVS mismatches) then your cart will still be available for checkout for 24 hours before the transaction is canceled.
- Completed: this is triggered automatically when our shipping system prints the labels and they are applied to the packaged goods. You will normally receive a second email from Shipstation at this time with tracking.
- Invoice/Confirmation: In most cases, this email will contain your tracking info and a summary of your order. It is generated when your order is scheduled or has been picked up.
We normally ship via USPS for most products we carry in stock but we do also check UPS, FedEx and DHL based on rate and shipping time. Some of our items, we have our suppliers fulfill directly as they have a wider distribution network.
Tracking information will be updated on your order as soon as it is available. This may be after the order is already in the hands of the carrier.
Our listed handling time is 2 business days, but our practice has been to ship on the same or next business day depending on what time of day the order is made.
We will immediately ship any items in an order that we have on-hand. Items that are pre-ordered, will be shipped via the usual shipping method once we are re-stocked.
We do not ship orders to freight forwarders.