Frequently Asked Questions
We strive to offer quality products and use a lot of what we sell ourselves. If you are unsatisfied with your purchase for any reason. Use our Contact Us form to reach out and let us know. We’ll work with you to make it right. Any returns need to be accompanied with an RMA number, and we can get that going for you.
Items must be returned in original condition and in the original packaging. We cannot accept returns more then 30 days after purchase.
We strongly suggest creating an account with us. With your account you can manage wishlists, view past purchases and also view tracking information for current orders. Tracking info will be available on the order section of your account.
When your order ships, you will also receive an order completion email that contains the carrier and tracking number. For orders that will ship in multiple packages, those tracking numbers will be emailed individually.
We normally ship via USPS for most products we carry in stock but we do also check UPS, FedEx and DHL based on rate and shipping time. Some of our items, we have our suppliers fulfill directly as they have a wider distribution network. Tracking information will be updated on your order as soon as it is available.
We will immediately ship any items in an order that we have on-hand. Items that are pre-ordered, will be shipped via the usual shipping method once we are re-stocked.