Frequently Asked Questions
We strive to offer quality products and use a lot of what we sell ourselves. If you are unsatisfied with your purchase for any reason. Use our Contact Us form to reach out and let us know. We’ll work with you to make it right. Any returns need to be accompanied with an RMA number, and we can get that going for you.
Items must be returned in original condition and in the original packaging. We cannot accept returns more then 30 days after purchase.
We strongly suggest creating an account with us. With your account you can manage wishlists, view past purchases and also view tracking information for current orders. Tracking info will be available on the order section of your account.
When your order ships, you will also receive an order completion email that contains the carrier and tracking number. This email will come from the address firstname.lastname@example.org and does sometimes end up in spam or junk folders.
For orders that will ship in multiple packages, those tracking numbers will be emailed individually.
An order will usually go through the following steps:
- Processing: this means that we received your order and your payment has cleared. If your payment is rejected for any reason (usually address or CVS mismatches) then your cart will still be available for checkout for one hour before the transaction is canceled.
- Completed: this is triggered automatically when our shipping system prints the labels and they are applied to the packaged goods
- Invoice/Confirmation: In most cases, this email will contain your tracking info and a summary of your order. It is generated when your order is scheduled or has been picked up.
We normally ship via USPS for most products we carry in stock but we do also check UPS, FedEx and DHL based on rate and shipping time. Some of our items, we have our suppliers fulfill directly as they have a wider distribution network.
Tracking information will be updated on your order as soon as it is available. This may be after the order is already in the hands of the carrier.
Our listed handling time is 2 business days, but our practice has been to ship on the same or next business day depending on what time of day the order is made.
We will immediately ship any items in an order that we have on-hand. Items that are pre-ordered, will be shipped via the usual shipping method once we are re-stocked.